Frequently Asked Questions
Orders, delivery, payments and returns. Can't find your answer? Contact us.
Our Pieces
Why does my piece look a little different from the photo?
Our ceramics are glazed and fired in small runs, and linen is stonewashed: every piece varies a little in colour and texture. That is part of their character.
How does Shop the Look work?
Open the lookbook, tap a pin to see a piece, or use ADD THE LOOK to put every piece in your bag at once; you can change sizes and colours in the bag.
Orders
How do I track my order?
Open Track your order and enter your order number with the phone number or email address you ordered with.
Can I change or cancel my order?
Write to us from our contact page with your order number as soon as you can. Once an order is dispatched it cannot be changed.
Delivery
How much does delivery cost?
Delivery is free on orders of ₹1,499 or more. Below that, the charge for your PIN code is shown at checkout, before you pay.
How long does delivery take?
We dispatch within 2 working days; delivery takes 4-7 working days after that, by PIN code. Each product page shows the date for your PIN code.
Payments
Which ways can I pay?
Checkout lists every way you can pay, including Cash on Delivery.
Do prices include GST?
Yes. Every price on the store includes GST.
Returns
Can I return something?
You can return an item within 14 days of delivery, unused and in its packaging. Our returns policy has the details.
My order arrived damaged. What do I do?
Write to us from our contact page with your order number and a photo, and we will put it right.